Conditions of Use for Serenas Website

Thank you for visiting Serenas Website.
Owner of this website is Serenas Turizm, Kongre ve Organizasyon Hizmetleri Ltd. Şti. and all rights of organization, use and management regarding the website belong to Serenas. Please read the conditions of use carefully before using the website. You hereby acknowledge conditions of use and contract of the website by accessing and using this website.

1.Serenas reserves the right to amend any condition and information present on the website and website extensions, including conditions of the contract, without prior notice. Amendments come into force when they are announced on the website.

2. Any dispute to arise due to access to or use of this website shall be subject to Turkish laws and Courts of Ankara shall be exclusively competent on settlement of these disputes. Serenas reserves the right to file a suit in the country of the residence of the user.

3. Serenas regularly checks accuracy and actuality of the information present on the website. However, despite due diligence, information on the website may remain at the back of actual changes. Materials and information to be found on Serenas website are submitted at the moment of announcement on the website; there might be differences between actual status and on-website status of the concerned service. No explicit or implicit guarantee or undertaking is provided regarding actuality, accuracy, conditions, quality, performance, marketability, expediency of the information on the website, including but not limited to completeness and effects to other associated or independent information, services or products on Serenas website.

Right to Amend the Web Page

Serenas reserves the right to amend all kinds of services, products present on this website and website extensions, conditions of use for the website and information provided on the website, reorganize the website and cease broadcasting without prior notice. Amendments come into force when they are announced on the website. These amendments are deemed to be accepted via use of or access to the website. These conditions are applicable for other websites with links on this website.
Serenas does not undertake any responsibility for interruption of transaction, failure, neglect, cutoff, delete, loss, delay in transaction or communication, computer virus, communication failure, robbery, destruction or unauthorized access to, amendment or use of records due to violation of contract, tort, neglect or other reasons.  

Links to Web Pages

It is possible to provide links on this website to other websites. Serenas does not guarantee nor provide any commitment regarding accuracy of the information on the web pages being linked to the website. Some of these pages are arranged by corporations other than Serenas, under responsibility of the relevant corporations and use of the concerned pages is subject to conditions and terms of the relevant corporation, without any commitment by Serenas. Serenas does not undertake any responsibility nor provide any recommendation regarding use of those pages and associated services. Losses to arise due to use of those websites are under the own responsibility of the users.
Serenas may associate access to such pages to its own written assent or interrupt access to links that are deemed to be inappropriate by Serenas any time.

Notice on Intellectual Property Rights

Owner of the website is Serenas Turizm, Kongre ve Organizasyon Hizmetleri Ltd. Şti. Information, texts, images, brands, catchwords and other signs present on this web page and programs for protection of information regarding other intellectual property rights, page layout and presentation of this web page are properties of Serenas or corporations granting license to Serenas. Without prior written consent from Serenas, it is prohibited to copy, amend, publish, communicate, distribute and sell the information present on this website or all kinds of databases, websites, software-codes related to this webpage partially or completely online or via any other media. Partial copy and printing of the information on this web page is only possible for non-commercial personal use.

Limited Liability

Serenas is not responsible for any direct or indirect loss to arise due to access to this website, use of the website or information and other data or programs on the website in consequence of violation of contract, tort or other reasons. Serenas does not undertake any responsibility regarding interruption of transaction, failure, neglect, cutoff due to violation of contract, tort, neglect or other reasons. It is acknowledged that Serenas is hold harmless from all kinds of responsibilities to arise as a result of access to, visit or use of this website or other websites with links on this website and from all kinds of damages and claims including legal and other expenses.

Terms and Conditions

BOOKINGS:
Services to be purchased may be bought on internet through our website or via a form.
1. Booking via Internet Banking
Payments of services to be purchased through our website may be made by bank transfer or credit card optionally.
1.1 Payment by Internet Banking / EFT / Bank Transfer
All the information required by the system for services to be purchased by bank transfer through internet should be completely filled in by the participant. Booking information has a reference number that automatically identifies request of the participant. The participant may get a copy of this information or save the reference number. S/he is required to send this information and the bank slip to the relevant facsimile number or e-mail address listed in the website.
Name and surname of the participant must be present on the bank slip.
Following the receipt of the confirmation through facsimile or e-mail;

  • confirmation e-mail including booking and payment details,
  • information e-mails showing all the cancellation/refunding and transactions regarding the booking,

 will be sent to the participant’s e-mail address stated during booking within 10 days.
1.2 Payment by Internet Banking / Credit Card
All the information required by the system for services to be purchased by credit card on internet should be completely filled in by the participant. Booking information has a reference number that automatically identifies the request of the participant. The participant may get a copy of this information or save the reference number.
Payment for services purchased through credit card may be made in New Turkish Liras or Euros. YTL pos device should be used for transactions to be made with credit cards that belong to Turkish banks; Euro pos device should be used for credit cards that belong to foreign banks. Exchange rate disparities may arise in transactions when a credit card is charged through YTL pos device does not belong to Turkish Bank. Serenas does not undertake any responsibility regarding this disparity.
No right can be claimed from our Partnership regarding price disparity to arise due to reference exchange rates used by Banks during any purchase transaction performed through our website.
Serenas can not be hold responsible for problems to arise due to connection failures of internet usage.

Only Visa and MasterCard are welcome for payments made through credit card. 

 After completing the booking;

  • confirmation e-mail including booking and payment details,
  • information e-mails showing all the cancellation/refunding and transactions regarding the booking,

 

will be sent to the participant’s e-mail address stated during booking within 10 days.

 

2.Booking via Form
Payment by Form / Credit Card
A copy of the form present on the website should be accurately and completely filled in and sent to the relevant facsimile number or e-mail address listed on the website, you will be required to enter your credit card number, expiry date and 3-digit security code (CVC Number) of the credit card at the stage of booking via internet form. Security code is the three numbers present on the back of the credit card, on the signature space.  
The total cost shall be collected from the credit card used for booking. Owner of the credit card, through which the payment is incurred, is not obliged to be a participant in the congress.  
The form should be signed by the credit card owner before sending.
Only Visa and MasterCard are welcomed for payments made through credit card. 

If owner of the credit card is not a participant in the congress, name and surname information should be present on the form in terms of security of the credit card holder.

After completing the booking;

  • confirmation e-mail including booking and payment details,
  • information e-mails showing all the cancellation/refunding and transactions regarding the booking

will be sent to the participant’s e-mail address stated during booking within 10 days.
  
2. Payment by Form / EFT / Bank Transfer
 A copy of the form present on the website should be accurately and completely filled in and sent to the relevant facsimile number or e-mail address listed on the website.
Participants making the payment by bank transfer should send the bank slips, as well as the form, to Serenas Turizm via facsimile or scanned copy of e-mail addressee; name and surname of the participant must be present on the bank slip.

Following confirmation that the amount on the bank slip is entered in our bank account;

  • confirmation e-mail including booking and payment details,
  • information e-mails showing all the cancellation/refunding and transactions regarding the booking,

will be sent to the participant’s e-mail address stated during booking within 10 days.

GENERAL TERMS:
The participant is responsible for transmitting the cost of the booking purchased to the account of Serenas within the option period granted. Serenas shall not be hold responsible for delays arised due to the banking systems and procedures in EFT/Bank Transfer transactions and any other faults (including but not limited to short/excess EFT/Bank Transfer amount, transfer limit and all kinds of failures).Bank and correspondence records of Serenas shall be final evidence in case of disputes.
A confirmation letter will be sent to the participant’s e-mail address given during booking within 10 days, after the settlement of all the payments. 
Serenas holds the principal information.
We reserve the right to change relevant prices and information.
 No information shall be disclosed to 3rd parties; they shall only be disclosed to Serenas and Organization Committee.

CANCELLATION/REFUNDING:

A message regarding refunding or cancellation should be sent to the e-mail address of Serenas listed on the website for all related transactions.

For refunding of transactions made via bank transfer, bank account number, account name, Swift code and IBAN number information of the bank account should be accurately communicated to Serenas.

Cancellation fee shall be deducted from the actual price in accordance with the rates given in the table below, on the website and on the form, in case of cancellation or refunding and the mentioned transactions shall be concluded.

Prior to starting date of the congress

Cancellation Fees

71 days and more

Service Charge*

70 to 30 days

50% of total sum

29 to 0 days

100% of total sum

No Show

100% of total sum

Service charge is 50 Euros per capita, including VAT.
All the refunding transactions will be made after the congress.
No refunding is made for congress enrollment and transfer charges.